FAQ
Now, we don't foresee that our first initial product run will last long, so when you see that the available inventory is a 0 please remain calm. We got you covered! All orders placed beyond the product count of zero will automatically be changed to over-order/pre-orders. For more information please refer to the next section below titled over-order=pre-orders.
OVER-ORDERS = PRE-ORDERS
All orders placed beyond the product count of zero will be on back order for 6-7 weeks. Please bear with us as we are making all the necessary adjustments to ensure optimal stock to meet our ever expanding inventory demands. Feel free to email us at anytime concerning any issues and/or concerns.
Contact us for more info at: astrokicksandgoods@gmail.com
REFUNDS OVER-ORDER/PRE-ORDERS
We do allow refunds. Email us for more information.
HOW CAN I CONTACT YOU?
We have email: astrokicksandgoods@gmail.com.
WHAT SIZE SHOULD I ORDER?
Feel free to email us astrokicksandgoods@gmail.com so we can help you personally find your best fit!
HOW MUCH DOES DELIVERY COST?
We offer free standard shipping with orders over $150. Additionally we offer Standard and Express methods for Shipping.
WHAT PAYMENT METHODS DO WE ACCEPT?
Currently we accept Credit Card Payments, Paypal, and all other forms noted.
IS IT SAFE TO PURCHASE ONLINE FROM THE ASTRO KICKS AND GOODS?
Absolutely! We use Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact astrokicksandgoods@gmail.com and we will contact you regarding an alternative method to place your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address or cancel your order, please contact us at astrokicksandgoods@gmail.com within 8 hours of placing your order. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders in 3-5 working days. Our shipping warehouse is located in Houston.
There may be the occasional delay due to Customs Clearance processes which are out of our control.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email astrokicksandgoods@gmail.com
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?
Yes, if you wish to want to wait please email us astrokicksandgoods@gmail.com
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that AK&G does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by AK&G please contact your local customs office to find out more information if you are unsure of the charges.
WHAT IS YOUR RETURN POLICY?
Returns Policy
We offer 14-days hassle-free returns.
The item/s must be in original condition with returns tag remaining in place. Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
AK&G offers a full refund (item price excluding original shipping cost).
All returns can be sent to our Returns Warehouse based in the United States.
HOW DO I REQUEST A RETURN?
Requesting a return has never been this easy!
We offer 14-days hassle-free returnS.
To initiate a return, simply email us at astrokicksandgoods@gmail.com using the e-mail address used to process your order within 14 days of receiving your parcel. Once your RA Number is assigned, the product must be received back by AK&G within 14 days.
Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
AK&G cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
DO I NEED TO RETURN THE WHOLE SET?
If you are exchanging: you only need to return the piece/s you wish to exchange.
If refunding: the full set must be returned (top, bottom and bag).
We cannot issue refunds for a partial return of a top or bottom
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at astrokicksandgoods@gmail.com so we can urgently review the matter for you!